The UK’s Stations with the Most and Least Train Delays


Back in the days of British Rail, train performance figures were routinely published by the central and regional transport committees, which included a range of voices on the panel, and was independent of the railway operator. The details provided in annual reports covered passenger operations, disabled passengers’ facilities, bus-rail interchanges, design of rolling stock, and major projects including electrification. Funding was also covered, and the gradual reduction in PSO grants to local authorities, which led to a further run down of services, was a key feature of the 1980s in particular.

From a press release provided by The Compensation Experts earlier this month (November), an interesting set of statistics was provided to illustrate which stations had the most delayed services – missed their arrival time, or beyond the 1 to 15 minute threshold, but not cancelled. In that release, they make this observation:

“Unsurprisingly, the worst UK station for delays and cancellations is in London. If you want a quick commute, you should aim to avoid using City Thameslink at all costs. On average, an absolutely staggering 67% of all trains that pass through City Thameslink are delayed between 4pm and 6pm, with 66% being delayed between 7am and 9am.”

To illustrate the point they include this table:

As I referred to in an earlier post, access to detailed information is difficult to come by, through “official” channels, and obvious sources such as Transport Focus, and the ORR web sites are long on rhetoric, but short on readily available data. On the Transport Focus home screen, you have to scroll to the very bottom of the page to find a link to the “Data Hub”, which then takes you to another page, strewn with icons and images of various transport modes – then you click on the “National Rail Passenger Survey” – which gets you this image:

Not much by way of useful information about train performance, and none about puncutality. Previously, reports would include charts about the percentage (%) of trains arriving on time, or within 5 minutes, and so on – but with this source you have to delve a further 3 or 4 pages into “Advanced Analysis”. Then you can generate a spreadsheet to provide details of punctuality.

BUT – it does not calculate that data, it simply describes whether passengers were satisfied or dissatisfied with their journey.

Not a very useful source then if you are looking for details about train arrivals on or behind time, as happened in British Rail days. So maybe I misunderstand what the purpose of “Transport Focus” is then? Seems to be measuring whether a passenger was happy or unhappy.

So, where to go next?

The Office of Road and Rail (ORR) perhaps.

This can be a useful source, and they publish a PDF file online at 3 monthly intervals, but an important point has to be how punctuality is defined and recorded. The ORR use a definition of on time as either arriving ahead of the booked time or less than one minute late, but there is another measure described as te Public Performance Measure (PPM), which is defined as trains arriving early or up to 10 minutes after the scheduled arrival time. This is also classed as a punctuality measure.

So, if you aggregate train services from all operating companies, and you measure their arrival as punctual, you could say that 98% of all trains were punctual if your definition was early or on time, and up to 15 minutes after timetabled arrival.

All the results aggregated by the ORR for on time, or 1 minute late arrivals are published as a chart, and the example below shows these punctuality figures for the past 8 years. If option (c) is selected – trains arriving up to 15 minutes late – unsurprisingly trains can be said to be 99% punctual.

Train punctuality was also measured as % of arriving right time, or up to 5 minutes late. These were also grouped as either express trains or other trains, and further subdivided by region (equivalent to train operator today. It is interesting to note that in 1981 BR Eastern, Scottish and Western Region express train punctuality was 81%, 82% and 74% respectively. For other trains (this would include commuter services), these same three regions recorded punctuality figures of 91%, 93%, and 92% arriving on time, or no more than 5 minutes late.

Before the pandemic, the same services, allowing for arrivals up to 3 minutes late, were roughly the same in 2018/19 as they were in 1981 – fascinating.

Train Performance – No Data Available


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